Return requests may be submitted within 14 days of receiving the order, provided that:
- The product is unused
- The product is in its original packaging
- The product is in resalable condition
Exchanges: If a product arrives damaged or defective, customers should contact us within 48 hours of delivery with clear photos of the issue. A replacement or exchange will be arranged. Return Shipping Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. How to Initiate a Return or Exchange. To initiate a return or exchange, customers should contact support@dubaiskin.co